Unfortunately, not every swimming pool service company provides the same degree of service. A handful of shady pool service providers may try to sneak in shortcuts in some of the following areas. You may avoid missing out on the excellent customer care you deserve if you keep an eye out for these potential rip-offs.
Chemicals are Being Overcharged
Some pool providers charge a set monthly payment for pool chemicals, regardless of how many chemicals your pool actually needs. Make sure you’ve done your homework before agreeing to a flat charge for pool chemicals. Then pay attention to any additional charges on your monthly account.
A surcharge is understandable if a specialty chemical is required for your pool, but ordinary chemicals like chlorine should not be subject to additional charges. Of course, servicing fees will fluctuate due to gas pricing and seasonal changes, but the price you spend for pool chemicals should remain relatively constant.
If your allocated technician has too many pools on his or her schedule for the day, he or she may cut corners by occasionally skipping a pool in order to complete the entire list. When there are more pools on their list than personnel to reasonably service those pools, some pool service businesses may inadvertently encourage this behavior.
Never assume the worst if you suspect your pool has been skipped. Request instead that your service professional leave a note each time they service your pool. This ticket will include information such as the cleaning time, pool condition, and chemicals utilized.
Used Parts Installation
Repairs account for a substantial portion of a pool servicing company’s revenue. You can anticipate them to naturally charge you more for the part than their distributor charges them. Of course, they’ll charge for the actual repair job as well. However, a dishonest pool repair worker may try to make more money than is legally possible by incorporating a used part rather than a new one. You should ask if the part is new or used, especially if the part is important or the job is expensive, simply to make sure you know what you’re getting.
Creating a Connection
Many swimming pool service companies have high employee turnover. These workers are frequently unskilled and earn only around minimum wage. Simultaneously, they are required to do the duties of plumbers, chemists, and engineers.
Building a relationship with a service technician can be beneficial, and this is easier to do with a local company rather than with a larger national corporation. Be willing to pay more for high-quality service with a long-term commitment. Before you make a selection, find out what services the company plans to provide on a regular basis and how much they charge for different types of repairs.
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Since 1979 Lyon Financial has made the backyard resort dream come true for over 400,000 families across the U.S. Through our solid relationships with more than 3,000 pool contractors and our continued commitment to putting our clients first, we have built a reputation as the first choice in providing pool financing solutions. For more information, visit lyonfinancial.net or call (877) 754-5966 today.